How can we help you?

Find answers to common questions or contact our support team

Contact Support

Have a question or need help? Our support team is here to assist you.

support@althreea.com
We typically respond within 24-48 hours

Frequently Asked Questions

To create an account, download the Bulbul app from the App Store or Google Play. Tap "Sign Up" and enter your university email address (.edu), create a password, and complete your profile. You will receive a verification code to confirm your email.

On the login screen, tap "Forgot Password". Enter your registered email address and we will send you a verification code. Enter the code and create a new password.

To delete your account, go to Profile > Settings > Delete Account. Please note that this action is permanent and will remove all your data, ads, and activity from the platform.

When viewing an ad, tap the "Contact" or "Message" button to start a conversation with the seller. You can also use the in-app messaging feature to communicate safely.

If you encounter inappropriate content or have an issue, tap the three-dot menu on any ad or profile and select "Report". You can also contact us directly at support@althreea.com.

About Bulbul

Bulbul is a student-focused marketplace app that connects university students with exclusive deals, services, and opportunities. Buy and sell textbooks, find student services, discover local offers, and connect with peers from your university community.

Troubleshooting

Connection Issues

Check your internet connection and try restarting the app. If the problem persists, try clearing the app cache in your device settings.

App Not Loading

Make sure you have the latest version of the app. Try force-closing and reopening the app, or reinstall if necessary.

Not Receiving Notifications

Check that notifications are enabled for Bulbul in your device settings. Also verify your notification preferences within the app.

Other Issues

For any other issues not covered here, please contact our support team at support@althreea.com with a description of your problem.

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